Effective Date: September 13, 2026
This Refund Policy explains how elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, handles returns and refunds for purchases made through our online store.
1. Return Period
We offer a 30-day return period.
You may request a return within 30 days of receiving your order. To be eligible, the product should be returned in appropriate condition with all included parts, accessories, and packaging where applicable.
2. Free Returns
We offer free returns for eligible returns.
Before sending an item back, please contact our customer support team for return instructions. Please do not send a return to an address unless it has been provided or confirmed by our support team.
3. Refund Eligibility
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.
If the return is approved, we will process your refund.
If an item does not meet the applicable return requirements, we may contact you to discuss the return and available options.
4. Refund Processing Time
Approved refunds are generally processed within 4–6 business days after the returned item has been received and the refund has been approved.
Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
5. Original Payment Method
Refunds are normally issued to the original payment method used for the purchase.
We cannot guarantee that a refund can be sent to a different payment method.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Please provide your order information and, where appropriate, photographs showing the issue. We will review the matter and provide the appropriate return or refund instructions.
7. Refunds for Cancelled Orders
If an order is cancelled and a refund is applicable, the refund will normally be issued to the original payment method.
The applicable refund will be processed after the cancellation has been confirmed.
8. Shipping Costs
We provide free shipping throughout the Netherlands.
Eligible returns are also provided free of charge, subject to the conditions of this Refund Policy and our Return Policy.
9. Payment Method
Payments on elbertjansen.shop are processed through Stripe.
Refunds are normally returned through the payment method used during the original transaction.
10. Contact Us
If you have questions about a return or refund, please contact us using the information below:
Legal Business Name: Bouwmarkt Elbert Jansen
Website: elbertjansen.shop
Address: Kolkakkerweg 65–67, 6713 DB Ede, Netherlands
Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST