What products do you sell?
We offer a range of bathroom accessories designed for everyday use, organization, and convenience.
Where do you ship?
We currently offer shipping throughout the Netherlands.
Do you offer free shipping?
Yes. We offer free shipping throughout the Netherlands.
How long does delivery take?
Our estimated delivery timeframe is 4–6 business days:
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Handling time: 1–2 business days
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Transit time: 3–4 business days
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Total estimated delivery time: 4–6 business days
Delivery times may occasionally vary due to circumstances outside our reasonable control.
Orders & Payment
How can I pay for my order?
Payments on elbertjansen.shop are processed through Stripe.
When will my order be processed?
Orders are processed after successful payment confirmation. Our standard handling time is 1–2 business days.
Will I receive an order confirmation?
Yes. After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.
Can I change my shipping address after placing an order?
If you need to change your shipping information, please contact us as soon as possible. We will try to assist you before your order is dispatched. Changes may not be possible after the order has been shipped.
Returns & Refunds
Do you offer returns?
Yes. We offer free returns within 30 days, subject to the conditions outlined in our Return & Refund Policy.
How do I request a return?
Contact our support team with your full name, order number, email address, the product you would like to return, and the reason for the return. We will provide the applicable return instructions.
Are returns free?
Yes. Eligible returns are provided free of charge.
How long does it take to receive a refund?
After an eligible return has been received and approved, refunds are generally processed within 4–6 business days.
Your payment provider or financial institution may require additional time before the funds appear in your account.
How will my refund be paid?
Approved refunds are normally issued to the original payment method used for the purchase.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order details. We may ask you to provide photographs of the product and packaging so that we can review the issue and provide an appropriate solution.
Customer Support
How can I contact you?
You can contact us through:
Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
What are your business hours?
Our business hours are:
Monday–Friday: 9:00 AM–5:00 PM CEST
Live chat support is available 24/7.
Where is your business located?
Bouwmarkt Elbert Jansen
Kolkakkerweg 65–67
6713 DB Ede
Netherlands
What is your VAT number?
Our VAT number is:
NL851375169B01
Product Questions
Are product details available before purchasing?
Yes. Product pages provide available information such as product descriptions, features, colors, specifications, dimensions, and included items.
Can product colors or appearance vary slightly?
Yes. Actual colors and appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing variations.
Are the products suitable for everyday bathroom use?
Our bathroom accessories are selected for everyday bathroom use. Please follow any care, installation, or usage instructions provided with the individual product.
Privacy & Security
How is my personal information handled?
We take reasonable measures to protect your personal information. For details about how we collect, use, store, and protect your information, please review our Privacy Policy.
Is my payment information secure?
Payments are processed through Stripe. We do not intentionally store complete payment card numbers or security codes on our own systems.
Contact Information
elbertjansen.shop
Bouwmarkt Elbert Jansen
Kolkakkerweg 65–67
6713 DB Ede
Netherlands
Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST