Shipping policy

Shipping Policy

Effective Date: September 12, 2026

This Shipping Policy explains how elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, handles the processing and delivery of orders for bathroom accessories.

1. Shipping Area

We currently offer shipping throughout the Netherlands.

Shipping is provided free of charge for eligible orders within the Netherlands.

2. Order Processing

Orders are prepared for shipment after successful payment confirmation.

Our standard handling time is:

1–2 business days

Handling time refers to the time required to prepare and dispatch your order. Orders placed on weekends or public holidays may begin processing on the next business day.

3. Delivery Time

After your order has been dispatched, the estimated transit time is:

3–4 business days

The estimated total delivery time is therefore:

4–6 business days

This consists of:

Handling: 1–2 business days
Transit: 3–4 business days
Total estimated shipping time: 4–6 business days

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

4. Shipping Costs

We provide free shipping throughout the Netherlands.

5. Delivery Address

Please make sure your shipping information is accurate and complete when placing your order.

We are not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

6. Delivery Delays

Although most orders are delivered within the estimated timeframe, delays can occasionally occur because of circumstances such as:

High shipping volumes
Weather conditions
Public holidays
Transportation disruptions
Incorrect address information
Delivery-service delays
Other circumstances beyond our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact our support team so we can assist you.

7. Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Tracking updates may take some time to appear after the shipment has been handed over to the delivery service.

8. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible with your order details and, where appropriate, photographs of the damaged packaging or product.

If you believe your order is missing or has not arrived within the expected timeframe, please contact our support team so we can investigate the delivery status.