Shipping Policy

Effective Date: September 12, 2026

This Shipping Policy explains how Bouwmarkt Elbert Jansen, operating through elbertjansen.shop, processes, ships, and delivers orders for bathroom accessories within the Netherlands.

1. Shipping Area

We currently ship orders throughout the Netherlands.

Standard shipping cost: Free (€0)

Free standard shipping applies to eligible orders delivered within the Netherlands.

2. Order Processing Time

Orders are processed after successful payment confirmation.

Our standard order processing time is:

1–2 business days

Processing includes payment confirmation, picking, packing, and preparing the order for shipment.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order Cut-Off Time

Our standard order cut-off time is:

2:00 PM CEST, Monday–Friday

• Orders placed before 2:00 PM CEST on a business day will normally be processed starting that business day.
• Orders placed after 2:00 PM CEST will normally be processed starting the next business day.
• Orders placed on Saturday, Sunday, or a public holiday will be processed starting on the next business day.

The cut-off time is used to determine when order processing begins and does not guarantee same-day dispatch.

3. Shipping and Delivery Time

After an order has been processed and handed over to the delivery service, the estimated transit time is:

3–4 business days

The estimated total delivery time is therefore:

4–6 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances outside our reasonable control.

4. Shipping Costs

We offer free standard shipping throughout the Netherlands.

Shipping cost: €0

Any applicable shipping charges, if introduced for a specific service or destination in the future, will be clearly displayed to the customer before the order is completed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Full name
• Street and house number
• Postal code
• City
• Country
• Other required delivery information

We are not responsible for delays, returned shipments, or failed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible. We will try to correct the information before the order is dispatched.

6. Delivery Delays

We aim to deliver orders within the estimated delivery timeframe. However, delays can occasionally occur because of circumstances such as:

• High shipping volumes
• Weather conditions
• Public holidays
• Transportation disruptions
• Incorrect or incomplete address information
• Delivery-service delays
• Operational disruptions
• Other circumstances beyond our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the status of your shipment.

7. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed over to the delivery service.

If tracking information is not immediately available, please allow reasonable time for the delivery service to update its system.

8. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible.

When contacting us, please provide:

• Your order number
• Your name
• A description of the damage
• Photographs of the damaged packaging and/or product, where appropriate

We will review the information and assist you with the appropriate next steps.

9. Missing or Delayed Orders

If your order has not arrived within the estimated 4–6 business day delivery timeframe, please contact our customer support team.

We will review the available shipping and tracking information and, where necessary, contact the delivery service to investigate the shipment.

10. Returns and Refunds

We offer free returns within 30 days, subject to the conditions described in our Return & Refund Policy.

For complete information about:

• Return eligibility
• Return conditions
• Return procedures
• Refunds
• Refund processing times

please review our Return & Refund Policy.

11. Delivery Estimates

For standard orders delivered within the Netherlands, our current estimated shipping schedule is:

Order cut-off: 2:00 PM CEST, Monday–Friday
Order processing: 1–2 business days
Transit time: 3–4 business days
Total estimated delivery: 4–6 business days
Standard shipping cost: €0 / Free

These estimates are provided for informational purposes and may vary depending on circumstances affecting the shipment.

12. Public Holidays and Weekends

Business days do not include Saturdays, Sundays, or applicable public holidays.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

Public holidays and periods of unusually high shipping volume may extend the estimated delivery timeframe.

13. Contact Us

If you have questions about shipping, delivery, tracking, order processing, or an existing order, please contact us.

Legal Business Name: Bouwmarkt Elbert Jansen
Business Name: elbertjansen.shop
Address: Kolkakkerweg 65–67, 6713 DB Ede, Netherlands

Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST